![]() Hours: Please visit Help Desk - SUNY Online for updated hours. SUNY Online Support Knowledge Base: SUNY Online Help Desk Submit a Support Ticket: Service - LMS Support Request () ![]() SUNY Online Helpdesk (For All Brightspace Related Questions)ĭirect Line: 1-51 (for International calls) IT Service Desk Extension in the Lougheed Learning Commons:Ĭlosed on legal holidays unless classes are in session. Summer 2022 courses are now in Brightspace: SUNY Potsdam is now using Brightspace for our online Learning Management System (LMS). (Summer, Winterim, and when classes are not in session.) IT Service Desk located in 103 Stillman Hall You may also reach the IT Service Desk by emailing or calling (315) 267-4444.įor technical issues or instructional help with our Learning Management System (Brightspace), please contact the SUNY Online Help Desk (see contact information below). Our IT Service Desk is the point of contact for all divisions of CTS. Issues for these groups will be placed in Request Tracker (RT) and assigned to the appropriate group. You may wish to check the above announcements page to ensure it is not a known issue or planned maintenance. ![]() First, enter your course site and click Gradebook setup from the Administration block: Alternatively, you can click Setup from within the Gradebook: At the top of the screen you'll notice the name. If you're here with a technology issue, please use our Request Form to create a new trouble ticket. This tutorial illustrates how one might setup their Moodle Grades area (aka 'Gradebook') using weights and categories. Looking for an available lab computer? Our Maps show locations and available computers for use as well as software that is installed onto them. The CTS main offices are located in Stillman Hall. The CTS Announcements & Systems Status page contains current system status, information about any planned or current technology outages, and updates from CTS.
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